Business

Feedback & Ideas

Tell the Laisha team

Founder Feedback is a direct line to the people building Laisha — not a support desk, not a ticket queue, and not a form that goes nowhere.

It is for the things a support channel handles badly: something that is wrong, something missing, and above all something that is wrong for your region. A tool built in one country is wrong in a hundred small ways somewhere else, and the people who can tell you are the ones using it there.

Laisha is built for farmers across many countries, crops, units and languages, and almost every genuine improvement in it came from somebody saying that a number, a unit, a crop stage or a word did not match how it actually works where they are.

It is honest about what it is not: there is no answer time attached to it. Anything urgent about an account or a payment belongs in support, where somebody is accountable for replying, rather than here.

It is free and open to anybody using the app.

How to use Feedback & Ideas

What it is. A direct line to the person who built this, with a record of what you have sent and what came of it.

When to open it. When something is broken, something is missing, or something works and you want it kept.

Have ready.

What happened, and what you expected instead.

Step by step.

Say what you were doing, what happened, and what you expected.
Say which screen, and on what device.
Send it. Your submissions are kept so you can see what you reported and when.

What it will not do. It is a feedback channel, not support with a response time. It is read.

Every setting in Feedback & Ideas, explained

What happened: The report. How to choose: Three things make a report actionable: what you were trying to do, what actually happened, and what you expected. A screenshot beats all three. If it is wrong: 'It does not work' cannot be fixed, because nobody can reproduce it.

A worked example

A screen that will not load on your phone.

What goes in:

Which screen, what you tapped, what appeared, what you expected, and the device

What comes out:

A report somebody can reproduce, and a record of it in your own history.

Reproducibility is everything. A bug that can be reproduced is usually fixed the same day; one that cannot be is usually not fixed at all, however serious it is.

How to read what it gives you

Your own submission history is kept, so you can see what you reported and when.

What usually goes wrong

Reporting without saying which screen or what you expected.
Assuming somebody else has already reported it.

Questions people ask about Feedback & Ideas

How do I report a problem with Laisha?

Through Founder Feedback, with three things: what you were trying to do, what happened, and what you expected instead — plus the screen and the device. A report that can be reproduced usually gets fixed quickly; one that cannot usually does not get fixed at all.

Will anyone actually read it?

Yes. It goes to the person who built this, and your own submission history is kept so you can see what you sent and when. It is a feedback channel rather than support with a response time, and a report that can be reproduced tends to be acted on quickly.

Want to use Feedback & Ideas for real, right now?
Open Feedback & Ideas in the Laisha app →
Ten days free, no card. After that 10 US dollars a month, one price worldwide.