Australasian Veterinary Examination, formerly the National Veterinary Examination Communication, Professionalism, Practice Management & Wellbeing: practice questions

1 · Client communication · easy

In the Calgary–Cambridge guide, which two tasks run continuously through the whole consultation rather than at one stage?

1. Gathering information and the physical examination
2. Initiating the session and closing the session
3. Providing structure and building the relationship
4. Explanation and planning, and obtaining consent

2 · Teamwork · medium

What is the main purpose of a short daily team huddle?

1. To go through each staff member's performance appraisal in front of all their colleagues
2. To replace written hospital records with quick verbal updates on every in-patient
3. To share the day's caseload, risks and concerns so the team starts with a shared plan
4. To let the practice owner announce the previous day's financial results to everyone

3 · Leadership · medium

A vet notices her rising irritation with a client and deliberately chooses to pause and respond calmly. Which components of emotional intelligence is she using?

1. Empathy and social skill
2. Self-awareness and self-regulation
3. Motivation and empathy
4. Social skill and motivation

4 · Clinical governance · easy

What is the correct order of the clinical audit cycle?

1. Measure practice, set standard, re-audit, select topic, implement change
2. Implement change, select topic, measure practice, set standard, re-audit
3. Set standard, implement change, select topic, re-audit, measure practice
4. Select topic, set standard, measure practice, implement change, re-audit

5 · Wellbeing and burnout · easy

What are the three dimensions of burnout described by Maslach?

1. Low mood, loss of appetite and disturbed sleep lasting more than two weeks
2. Emotional exhaustion, depersonalisation and reduced personal accomplishment
3. Fear, avoidance and hypervigilance following a single traumatic event
4. Physical fatigue, muscle pain and frequent minor infections over winter

6 · Wellbeing and burnout · medium

A vet believes a suffering dog should be euthanised, but the owner refuses and the vet cannot act. The resulting stress is best called:

1. Compassion fatigue
2. Burnout
3. Moral distress
4. Imposter phenomenon

7 · Wellbeing and burnout · hard

A colleague has seemed withdrawn for weeks and says, "There's no point any more." What should you do?

1. Avoid mentioning suicide, since asking about it could put the idea into their head
2. Give them space and check in again next week if things have not obviously improved by then
3. Ask directly whether they are thinking of suicide, listen, and help them reach support
4. Tell the whole team at once so that everyone can keep a close eye on them

8 · Wellbeing and burnout · easy

In the job demands–resources model, which is a job resource?

1. A high caseload and emotionally demanding clients each day
2. Supportive supervision and control over one's own schedule
3. Unpaid overtime and frequent night work at short notice
4. Client complaints and critical comments posted online

9 · Diversity and inclusion · medium

A client repeatedly asks a female vet when 'the real vet' will be coming in. This is an example of:

1. A reasonable request for a second opinion
2. Positive discrimination in favour of the vet
3. A microaggression based on a gender stereotype
4. Indirect harassment by the practice itself

10 · Diversity and inclusion · hard

A farmer whose community regards cattle as sacred refuses to have a chronically lame cow culled. What is the best approach?

1. Insist on immediate euthanasia, since welfare overrides every cultural consideration without discussion
2. Accept the decision and leave the lameness untreated, since cultural beliefs must never be questioned
3. Explore the belief respectfully, explain the welfare position and seek lawful options that protect welfare
4. Report the farmer to the police straight away, before any discussion about the cow has taken place